HATA

Manage your profile data, complete identity verification (KYC), and handle account access issues.

Account & Verification

How to Complete Identity Verification (KYC) on Hata?

Why Did My Know-Your-Customer (KYC) Verification Fail?

Hata Supported Countries: Where Is it Not Available?

How to Check Identity Verification (KYC) Status?

How to Register for a Personal Account on Hata

How to Update My Identity Verification Information

Why do I Need to Complete Identity Verification

Guidelines on how to sign up and the documents required to verify your identity

Registration & Verification (KYC)

Why don't I have access to Hata Global?

How to Switch Platforms Between Hata Malaysia and Hata Global

How To Reset Your Hata Account Password

Why Can’t I Receive Emails from Hata

How to Whitelist Hata Emails

How to Turn Marketing Promotions On or Off?

How to Unlock My Account

Troubleshooting for platform access, forgotten passwords or credentials, locked accounts, and login errors.

Accounts & Login 

How to Find Your Hata ID

How to Change Mobile Number

How to Change Email Address

How to Migrate My Email or Phone Number to a New Hata Account

How to Delete or Erase Certain Personal Data for Your Hata Account

How to update your registered email address, phone number, and personal details.

Profile Management

How to Create a Hata Business Account

Specific guides for corporate onboarding and required business documentation.

Business Accounts

Find answers and get help from Intercom Support and Community Experts

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