If your account is frozen (or “locked”), please follow the steps below to reactivate your account.
Please visit Hata's Helpdesk and submit a ticket regarding your appeal and you will receive a confirmation email regarding your submission.
Kindly attach any supporting documents to assist with unlocking your account.
Note:
If you are submitting an identity document (i.e: identity card, driving licence, passport) It should be a high-quality photo or scan of your driving licence, identity card or passport. The document should clearly show your personal identity number, names, date of birth and a clear photo.
Our customer service representative will review your application and contact you as soon as possible to assist with unlocking your account.
Note:
Different verification procedures will be performed depending on the user’s account level and status.