Important: Read Before Proceeding
This guide is intended only for users who currently have access to their current 2FA device/setup or a backup method (such as Passkeys).
Lost access to your device?
If you cannot access your authenticator app (e.g., lost phone, factory reset, or sync issues) and do not have a backup Passkey enabled, you cannot disable 2FA yourself. Please [Submit a ticket] to our Customer Support team for a manual reset.
Hata does not recommend disabling your two-factor authentication.
However, if you wish to do so, please follow the steps below:
Log in into your Hata Account. Navigate to Profile. Select [Security].
Select [Two-Factor Authentication].
Confirm if you want to disable two-factor authentication.
Enter the code showing in the authenticator app.
You've successfully disabled your two-factor authentication.
