Login to your Hata Account and click [Profile] - [Security] - [Two-Factor Authentication].
If you are using an Apple device, select [Install from App Store]. If you are using an Android device, select [Install from Play Store].
You will be redirected to another page where you can install the Authenticator app. After you have installed the app, you can click [Next] to continue.
You will now see a QR code and a setup key on your screen.
Open the Authenticator App and tap on the [+] button on the bottom right of your screen to scan the QR code. Then click [Next]. If you are unable to scan it, you can manually enter the setup key.
Select [I’ve done this]. Input the 6-digit 2FA code you see on your Authenticator app.
Congratulations! You have successfully set up your 2FA Authentication!
Frequently Asked Questions
What can I do if it shows binding failed?
Ensure that you have installed the Authenticator App.
Ensure that the time is synchronized between your mobile device and computer.
Ensure that the password and 2FA code you have entered is correct.
Ensure that the date and time settings on your mobile device are set to “automatic”.
I have lost access to my previous Authenticator App. How can I re-enable it?
If you have the 16-digit backup code generated when you first set up the Authenticator app, you may enter that code into the Authenticator app and recover your account.
If you have not saved your 16-digit backup code and wish to reset your Authentication, please refer to [How to Reset Authentication].
What do I do if it shows a 2FA error?
The time on your mobile device needs to be synchronized with the Authenticator App and synchronized with the time on your computer (from which you are attempting to log in).
Clear your browser cache and cookies
Use incognito mode on your browser.
Try to login with the Hata App instead.
If none of the above suggestions are working, try to reset the Authenticator app. Please refer to "How to Reset Two-Factor Authentication on Hata" under Account Functions section in the FAQ.