If you have fallen victim to a cyber theft, fraud or scams and your funds have been transferred to a Hata account, please contact Hata Support immediately by submitting a ticket on Hata's Helpdesk with the following information:
A detailed description of the event, how and when the event happened;
A list of all the blockchain transactions involved the process (including clickable links);
A signed NDA or statement where you will agree to abide by the non-disclosure standard from Hata
If there is substantial evidence that suggests the funds were stolen, Hata will temporarily freeze the assets.
During the investigation process, you must provide us with a police report within 24 hours after contacting us. Then, Hata will work directly with law enforcement officials to handle the stolen funds and work to resolve your case.