What to Do If I Deposited Below the Minimum Deposit Amount

While deposits made below the minimum deposit amounts are not automatically credited to your account, we can attempt a manual recovery process to help you recover your funds.

To qualify for recovery, the following conditions must be met:

✅ You must make a new deposit that meets or exceeds the minimum deposit requirement.

✅ The new deposit must be in the same cryptocurrency and sent to the same wallet address.

✅ You must provide a valid Transaction ID (TXID) of the original below-minimum deposit and subsequent above minimum deposit

✅ The transaction must be confirmed on the blockchain.
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1️. Make a New Deposit Above the Minimum Requirement
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Before requesting a recovery, ensure that you have deposited a new amount that meets or exceeds the minimum deposit threshold for your cryptocurrency.

You can check the current minimum deposit requirements on the Deposit Fees Page or within the ‘Receive’ section of your wallet.

2️. Submit a Support Request
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Once your new deposit is confirmed on the blockchain, submit a request to our Customer Support team (https://support.hata.io/support/tickets/new)

Provide the following details in your request:

Our team will manually verify your recovery request to ensure it meets the eligibility criteria.
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If approved, your recovery request will be processed and credited to your account.

⚠ Processing Time: As this is a manual process, recovery requests may take 1-3 business days to be reviewed and completed. (barring potential delays during high queue volumes)
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⚠ Incomplete Requests: Requests with missing or incorrect details may result in delays or rejection. Please ensure all required information is provided accurately.

For any further assistance or questions, please reach out to our Customer Support team for further guidance